Thank you for choosing Hong Kong Xiang Luck Trading Co. Limited. We are committed to providing you with a smooth and reliable shipping experience. Below are the details regarding our shipping policy.
1. Shipping Methods
We offer several shipping methods to ensure your order arrives safely and on time. The available carriers include:
- USPS
- FedEx
- UPS
- DHL
- Other reputable carriers (depending on your location)
The carrier choice will depend on your location and the shipping method selected during checkout.
2. Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order. The exact shipping fee will be displayed at checkout before you confirm your purchase. We strive to offer competitive and affordable shipping options.
3. Processing Time
Orders are processed within 1-2 business days from the time the order is placed. Orders placed on weekends or public holidays will be processed the next business day.
Please note that processing times may vary during peak seasons, such as holidays, and can affect the overall delivery time.
4. Shipping Time
Estimated delivery times vary depending on your location and the shipping method selected. While we make every effort to ensure timely delivery, please keep in mind the following:
- Domestic Shipments: Typically delivered within 5-7 business days.
- International Shipments: Delivery times may vary, with estimates ranging from 7-21 business days, depending on the destination.
Please note that the delivery time is an estimate and may be affected by external factors such as weather conditions or customs processing.
5. Order Tracking
Once your order has been shipped, you will receive an email with tracking information so you can monitor the status of your delivery. You can track your order directly on the carrier’s website using the tracking number provided.
6. Shipping Restrictions
We currently ship to most countries around the world. However, some locations may have specific shipping restrictions or additional fees. If we are unable to ship to your location, we will notify you promptly.
7. Import Duties and Taxes
For international shipments, the recipient is responsible for any customs duties, taxes, or import fees that may be applied by their country’s customs authorities. These charges are not included in the price of the items and must be paid by the customer upon receipt of the goods.
8. Shipping Delays
While we work with trusted carriers to ensure your order arrives on time, shipping delays may occur due to factors outside our control. These may include weather disruptions, customs processing, or issues with the carrier. We recommend tracking your order and contacting the carrier directly if there are any significant delays.
9. Missing or Lost Packages
If you believe your order has been lost or is missing, please contact us immediately at [email protected]. We will work with the carrier to investigate the issue and resolve it as quickly as possible.
10. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at:
- Email: [email protected]
We appreciate your business and strive to provide you with the best shipping experience. Thank you for choosing Hong Kong Xiang Luck Trading Co. Limited.