At Hong Kong Xiang Luck Trading Co. Limited, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines the types of personal data we collect, how we use it, and how we ensure your data is kept secure.
1. Information We Collect
We collect personal information when you visit our website, place an order, or communicate with us. This may include:
- Personal Details: Name, email address, phone number, and shipping address.
- Payment Information: Credit card details or other payment methods.
- Website Activity: Information about how you interact with our website, such as browsing history, pages visited, and products viewed or purchased.
2. How We Use Your Information
We use the information we collect to:
- Process Orders: To complete your purchase, deliver your products, and provide customer service.
- Improve User Experience: To enhance the functionality and content of our website based on your preferences.
- Marketing and Communications: With your consent, we may send you promotional emails, newsletters, or updates about new products or services.
- Customer Support: To respond to inquiries, process returns, or provide other support.
3. How We Protect Your Information
We implement a range of security measures to protect your personal data from unauthorized access or disclosure. This includes secure encryption protocols and regular audits of our data storage systems. We also ensure that only authorized personnel have access to your personal information.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our website and delivering services to you, such as payment processors and shipping companies. These third parties are required to keep your data confidential and secure.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You can control cookie settings through your browser, but disabling cookies may limit your experience on our website.
6. Your Rights
You have the right to:
- Access and Update Your Information: You may request access to the personal information we hold about you and request corrections or updates.
- Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails, you can unsubscribe using the link provided in each email.
- Request Deletion of Your Data: You may request that we delete your personal information, subject to legal obligations.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise your rights, please contact us at:
- Email: [email protected]
By using our website and services, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Hong Kong Xiang Luck Trading Co. Limited with your personal information.